Privacy Policy
Privacy Policy of FinanceFlow (A company incorporated in, and trading in, Australia)
In the conduct of its business and the website https://financeflow.com.au/
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with Australian laws, including the Privacy Act 1988 (Cth), the
Telecommunications Act 1997 (Cth), the Do Not Call Register Act 2006 (Cth), and the
Spam Act 2010 (Cth).
1. We Respect Your Privacy
We value your privacy and are committed to protecting your personal information. This policy explains how we handle your information and adhere to the Australian Privacy Principles (APPs).
2. Collection of Personal Information
We collect personal information that you provide to us directly, enter on our website, or share through other interactions. This includes, but is not limited to:
Your name, phone number, email address, postcode, and company details. Additional details provided during surveys, feedback, promotions, or customer support inquiries. Any other information you provide while interacting with us.
3. How We Collect Your Personal Information
We gather personal information through various methods, including:
- Direct interactions via our website, phone, email, or SMS.
- Contact with our agents, service providers, affiliates, data aggregation services, and social media platforms
Where applicable, we may also share your information with third-party lending platforms to help match you with suitable financial products. These parties are bound by confidentiality and data protection obligations, and any sharing is conducted in accordance with this Privacy Policy.
4. Use of Your Personal Information
Your personal information may be used to:
Compare and obtain quotes for services or products. Facilitate communication with business partners or suppliers. Process transactions and ensure smooth service delivery. Provide updates, special offers, or new product information only where you opt-in. Improve our services and better understand your preferences.
We may contact you via phone, email, SMS, mail, social media, or other communication methods. Your personal information is essential for us to fulfill our services effectively.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third-parties, excluding aggregators, and service providers who facilitate the delivery of Text Messaging services.
You may unsubscribe from SMS and Emails at any time.
5. Disclosure of Your Personal Information
We may disclose your personal information to:
Employees, agents, suppliers, and subcontractors for business purposes. Industry Ombudsmen or government regulators when required. Third parties assisting in service provision, such as IT service providers, consultants or legal authorities to comply with laws, regulations, court orders, or enforcement requests. How we use your mobile phone number can be found under 11. Mobile Information Privacy.
In the event of a business sale, merger, or asset transfer, your personal information may be shared with potential buyers under confidentiality agreements.
6. Security of Your Personal Information
We implement robust security measures to protect your information from misuse, loss, unauthorised access, or disclosure. While we strive to secure your data, no transmission method over the Internet is entirely secure, and we cannot guarantee absolute protection.
7. Access to Your Personal Information
You may request access to the personal information we hold about you. To do so, contact us at [email protected]. A small administrative fee may apply.
If you believe your information is inaccurate or outdated, let us know, and we will correct it as required by the Privacy Act 1988 (Cth)
.
8. Complaints About Privacy
If you have concerns about our privacy practices, please email the Support Manager at:
We take complaints seriously and will address them promptly upon receiving written notice.
9. Changes to Privacy Policy
We reserve the right to amend this Privacy Policy at any time in accordance with our requirements and the law. Any amendments will be updated on our website. Please access our website regularly to ensure that you have our most recent Privacy Policy.
10. Website
When You Visit Our Website
We may collect technical data, such as your browser type, IP address, and pages visited before accessing our site. This aggregated information helps us improve website performance.
We may interface with third-party platforms like Google and Facebook. Please review their privacy policies to understand how they handle your data.
11. Mobile Information Privacy
Mobile Information and Marketing Practices
We take your mobile privacy seriously. We do not share your mobile information with third parties or affiliates for marketing or promotional purposes.
Mobile data—including phone numbers and SMS opt-in details—is only used to deliver services you’ve requested or opted into. This may include:
- Connecting you with our lending specialists
- Providing customer support
- Facilitating loan application processes
- Ensuring you receive accurate quotes and financial solutions
Your mobile information may be shared with trusted service providers (such as SMS platforms or aggregators) strictly for operational purposes, and only where necessary to fulfill your request. These providers are bound by confidentiality and data protection obligations.
Text messaging originator opt-in data and consent will never be shared with third parties, except for those directly involved in delivering the messaging service.
You may unsubscribe from SMS and email communications at any time by following the instructions provided in each message or by contacting us directly.
Cookies
Our website uses cookies to enhance user experience and analyze site traffic. Cookies are small files stored on your device that do not harm your system. You can disable cookies in your browser settings, but this may limit functionality.
Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for their privacy practices. We encourage users to review privacy policies on all external sites.
Any concerns, queries or requests?
Should you wish to discuss a breach of your privacy or any aspect of this Policy, please forward your request, complaint or query by email to the contact person set out below. We shall endeavour to respond as soon as possible.
Compliance Manager